Stopwatch Marketing

06 Jan 2008

January/February will be a month of reviews in between advertising rants and campaigns, because yesterday I offered to review a book from Jaffe Juice, and today I got contacted by John Rosen who was kind enough to put me on his list to review the Stopwatch Marketing book. I am delighted to have some new books to put on my bedside table or to read on the train rides back and forth from Amsterdam, and I’m looking forward to write down my findings for the readers of this blog. Stay tuned for that. Below is a short overview of Stopwatch Marketing. More information can be found on the dedicated blog.

    Sometimes shopping takes minutes, but is still too long; sometimes shopping takes months, and the shopper is sad to see it end. In Stopwatch Marketing, you will learn that time isn’t money; it’s much more important than that. Understanding how much time and energy consumers are willing to spend shopping for a particular purchase – their shopping strategies – is the single most important (and overlooked) thing you need to know in order to succeed in selling your product or service to them.

    In Stopwatch Marketing, we identify four basic shopping strategies – impatient, reluctant, painstaking, and recreational – and show how to analyze, evaluate, and exploit the time that represents every shopper’s most important resource; how to understand and measure the length of time your customer will spend searching for your product or service; and how to make absolutely certain that your product or service is close to the front of your customer’s queue.

    Many of America’s best-known and most successful companies are using the principles of Stopwatch Marketing™ every day to achieve spectacular growth in both margin and market share. The book includes fresh company examples such as Tempur-pedic, Microsoft, Goodyear and MasterLock as well as completely original interpretations of popular case studies like Lexus, Charles Schwab, Apple, Commerce Bank and Whole Foods. Our book not only shares their stories, but offers step-by-step guidelines for building an entire marketing strategy around stopwatch principles. Our success in applying these principles to our clients’ businesses gives us confidence that we are on to something quite new and interesting in the marketing world: the criticality of the customer’s time demands in reaching a purchase decision.

This certainly seems to be an interesting read, and to be honest, seeing Microsoft in their list of examples made me quite curious to know which of the techniques or tactics are being applied. (I work for Microsoft, in case you missed my switch). Other than that, I really look forward to dig deeper in the strategies to get consumers to spend as much as they can in the shortest amount of time possible, without blasting them over with an overload of teasers or bombing them with spam. To be continued…


Posted by Miel Van Opstal in Advertising, Marketing, Reviews


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  1. Book Reader

    January 6, 2008 at 2:38 pm

    Well, I look forward to seeing your review. The advertising folks already know how to manipulate placement, image content, wording, colors, etc., I guess now us savvy shoppers will have to wonder… “Am I buying this because I actually need it, or is some subliminal message getting me to read the label and put this box of cereal in my cart.”

  2. Thomas

    January 11, 2008 at 9:22 am

    I’m also looking forward to read your review. If it pleases me, and I can apply it, I’m sure that I’ll buy it.